At Aloe‑ha!, we prioritise local customers in the Moreton Bay region, offering convenient pickup and delivery options to make receiving your order simple and stress‑free. This Shipping Policy explains how orders are prepared, delivered, and (if applicable) shipped.

—

🚚 1. Local Delivery (Moreton Bay Region)
We offer local delivery throughout the Moreton Bay region, including suburbs surrounding Kippa‑Ring, Redcliffe, North Lakes, Margate, Scarborough, and nearby areas.

Delivery Fees
Delivery fees vary depending on distance and will be:
– Displayed at checkout, or
– Quoted directly before payment.

Delivery Timing
– Delivery times are arranged with you after your order is placed.
– We aim to deliver within the agreed window.
– If no one is home at the arranged time, your order may be:
– Left in a safe place (if you have approved this), or
– Redelivered for an additional fee

Responsibility After Delivery
Once delivered or left in a safe place with your approval, Aloe‑ha! is not responsible for:
– Theft
– Weather damage
– Plant decline due to heat exposure
– Damage caused after delivery

—

📦 2. Local Pickup (Kippa‑Ring, QLD)
Pickup is available by appointment from Kippa‑Ring.

Pickup Process
– You will receive a message when your order is ready.
– Pickup times are arranged directly to ensure someone is available.
– Orders must be collected within 7 days unless otherwise agreed.

Pickup Conditions
Once collected, items are considered received in good condition unless an issue is reported immediately at pickup.

—

✈️ 3. Standard Shipping (If/When Available)
While Aloe‑ha! primarily serves local customers, some items may be eligible for postage in the future.

If shipping is offered:
– Shipping costs will be calculated at checkout.
– Delivery times are estimates only and may vary due to courier delays.
– Aloe‑ha! is not responsible for delays once an item has been lodged with a carrier.
– Tracking information will be provided where available.

Items Not Eligible for Shipping
Due to their fragile or perishable nature, some products may not be shipped, including:
– Live plants
– Oversized or delicate handmade items
– Items containing liquids

Any restrictions will be clearly noted on the product page.

—

📮 4. Processing Times
– Orders are typically prepared within 1–3 business days.
– Custom or made‑to‑order items may require additional time; this will be communicated at purchase.

During peak periods (Mother’s Day, Christmas, etc.), processing times may be slightly longer.

—

🧾 5. Incorrect Address or Delivery Details
Please ensure your delivery details are accurate.
Aloe‑ha! is not responsible for:
– Delays caused by incorrect addresses
– Redelivery fees
– Lost items due to incorrect information provided at checkout

If you notice an error, contact us as soon as possible so we can update your order before it is dispatched or delivered.

—

📝 6. Contact Us
If you have questions about delivery, pickup, or shipping, reach out anytime.

Email: shop@aloeha.com.au
Location: Kippa‑Ring, QLD
Service area: Moreton Bay region