Welcome to Aloe‑ha! These Terms & Conditions outline the rules, expectations, and responsibilities that apply when you shop with us at aloeha.com.au. By placing an order, you agree to the terms below. If you have any questions, feel free to reach out. We’re always happy to help.
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🌿 1. About Aloe‑ha!
Aloe‑ha! is a small, locally operated gifting and homewares business based in Kippa‑Ring, Queensland, proudly serving the Moreton Bay region. Our products are curated with care, creativity, and intention, and many items are handmade or sourced from trusted suppliers.
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🛒 2. Ordering
– Orders can be placed through aloeha.com.au or through our approved sales channels.
– Once an order is submitted, you will receive an order confirmation via email.
– Aloe‑ha! reserves the right to decline or cancel orders in cases of error, stock unavailability, or suspected misuse.
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🎁 3. Product Information
We aim to provide accurate descriptions, photos, and details for all products.
However:
– Colours may vary slightly due to screen differences.
– Handmade items may have natural variations.
– Plant availability may change seasonally.
If you need clarification before purchasing, please contact us .We’re happy to guide you.
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📦 4. Local Pickup (Kippa‑Ring)
We offer free local pickup from Kippa‑Ring, QLD.
Pickup conditions:
– Pickup is by appointment only.
– You will receive a message to arrange a suitable time once your order is ready.
– Orders must be collected within 7 days of notification unless otherwise agreed.
– If an order is not collected within this timeframe, Aloe‑ha! may cancel the order and issue store credit.
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🚚 5. Local Delivery (Moreton Bay Region)
Local delivery is available within the Moreton Bay region for a fee.
Delivery details:
– Delivery fees vary based on distance and will be shown at checkout or quoted before payment.
– Delivery times are arranged directly with the customer.
– If no one is home at the agreed time, your order may be left in a safe place (if approved by you) or redelivery may be arranged for an additional fee.
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📮 6. Shipping (If Applicable)
If shipping becomes available:
– Costs will be calculated at checkout.
– Delivery times are estimates only and may vary due to courier delays.
– Aloe‑ha! is not responsible for delays once an item has been lodged with a carrier.
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💳 7. Pricing & Payment
– All prices are listed in AUD.
– Prices may change without notice.
– Payment must be received in full before an order is prepared or released.
– Accepted payment methods will be displayed at checkout.
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🔄 8. Returns, Refunds & Exchanges
Because many of our items are handmade, perishable (plants), or custom‑curated, we handle returns with care and fairness.
We offer refunds or replacements when:
– An item arrives damaged or faulty.
– You receive the wrong item.
We do not offer refunds for:
– Change of mind.
– Damage caused after pickup or delivery.
– Natural variations in handmade or plant products.
If there is an issue, please contact us within 48 hours of receiving your order with photos and details.
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📧 9. Communication
By placing an order, you consent to receiving emails or messages related to:
– Order updates
– Pickup/delivery arrangements
– Customer service follow‑ups
You may also opt into marketing emails, which you can unsubscribe from at any time.
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🔐 10. Privacy
We respect your privacy. Personal information is collected only for order processing, communication, and service improvement.
For full details, please refer to our Privacy Policy.
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⚖️ 11. Limitation of Liability
Aloe‑ha! is not liable for:
– Losses caused by misuse of products
– Delays outside our control
– Allergic reactions or sensitivities to plants or materials
Always follow care instructions provided.
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📝 12. Changes to These Terms
Aloe‑ha! may update these Terms & Conditions at any time. The latest version will always be available on this page.